Clean and friendly

Case manager Michelle doesn’t play by the rules sending patients to her bffs home health vs back to the patients preferred home health. Don’t be surprised when Medicare and the fbi come knocking at your door. Vegas health care is so sad now.

Appreciate the work of the Staff! As busy as they get the strive to help, answering questions and coming to help!

The girl at the front desk was very nice to me and the person that took me to the elevator was very nice and my loved one looked safe and well taken care of

My mom and I love most of the staff here. If it wasn’t for the CNAs and therapists I don’t think we would feel as comfortable with this place. They really do make Sunset Ridge different from the rest

Excelente lugar de rehabilitación Siempre están al pendiente de los pacientes 🥇🙏🙏 Gracias por todo

My husband needed to come to Sunset Ridge after a long hospital stay to get his strength back before returning home. We found the entire staff to be very friendly and helpful with all our needs.

I’ve been here for three months. This is is not the worst facility I’ve been to but there are severe issues here which can be infuriating to deal with. **Update: Originally I gave 2 stars but some very rude man just brought it down to one. I am a female and I don’t appreciate or feel safe having random men barge into my room without permission but that’s exactly what just happened. He came into my room without knocking, mumbling something about working on my TV. I tried to ask him what he was doing but he was wearing headphones and acted like he couldn’t hear me until I shouted. I said “Can I please talk to you for a minute?” He very quickly said, “I don’t work for this company and I was told to come in here.” While I was responding he left and slammed my own door in my face. So don’t expect your privacy to be respected. Also less than a week ago another man came in my room while I was sleeping to do loud power drilling in my bathroom to switch out the fixtures, for over half an hour. I was so tired that even though I was woken up right away it took me that long to be able to talk to him and find out what he was doing in my room. I told him to stop, and that I don’t even use the bathroom since I’m unable get out of bed. I certainly don’t want power drilling in my room while I’m sleeping for something cosmetic that I can’t even use.** The nursing care here SO slow. Almost every time I ask for my pain medication it takes 45 minutes to an hour or more for the nurses to bring it to me. I ask for it over and over but I usually have to call the front desk and have them page the nurse before they will bring it, and then they come within a few minutes so I know they could come sooner if they cared at all that I’m in a LOT of pain. I have asked repeatedly for them not to wake me up. I am very sick and I feel terrible when I don’t get enough sleep. However there are many days I’m woken up at 6am just so they can take my blood pressure, (which could absolutely be done later when I’ve woken up) or people will come in my room at any hour trying to wake me up because my breakfast is there, or for absolutely no reason at all. The food has at times been atrociously bad, but sometimes is pretty good. So overall it’s subpar. It started to get better but then got worse again. I tried to take up some of these issues with the lead nurse and her assistant but they were outrageously rude to me, not acknowledging my needs and just making excuses instead of assuring me they would help me. I was of course angry about this so they refused to talk to me and left my room without resolving a single thing; I had to call management. They promised to help me and things were better for a few days but today again I was woken up at 6am and I’ve now been waiting 1 hour and a quarter for my pain medication. The rooms are dated but fairly well maintained although right now the AC system isn’t working well. They are fixing it and providing fans, etc. They did help me get an air mattress when I complained the regular mattress was too hard and was hurting at night and the guys in maintenance are pretty good about helping me quickly. It can take a while to see a doctor. I asked for almost two weeks to see pain management. The oversight doctor for pain came. He made me feel attacked, asked irrelevant questions and others he should have known by reading my chart and lied to me about multiple things. He refused to up my current medication (which is standard procedure) and would only prescribe a medication I’ve already tried which didn’t work. I then saw the NP for pain management who did up my working med and he resolved the issue but it took over a week again to get to see him. Some of the CNAs are very nice and some are rude but that’s how it is everywhere and to be honest they’re better here than anywhere except for PAM. I hope management can help me fully resolve these issues so I can revise my review.

The custodians are thieves! They stole a bag with my son’s toys from my mother-in-laws room! Now I have to sue for $500 of lost property!

This place is horrible. The nurses are not knowledgeable at all. The staff is horrible. We had to get our family member out of there. He was there for a month and he developed an open sore. His back had the creases from the sheets on his back. The distilled water for the concentrator for the oxygen was empty for a week and when we complained and went back a day later it was still empty. The CNA would raise her voice at him. Mind you our family member had family visiting every day. They were supposed to apply a topical cream to his behind. The cream sat on the counter for at least 2 days. Ask the nurse a question and she would give a look “like a deer in headlights” One nurse didn’t even insert the needle properly (when my Aunt who is a retired nurse) question her, she didn’t know what to say” I can only imagine the other patients there and I wish I could speak up for the ones that don’t have anyone to speak for them. This place is the absolute worst, staff and all. I even complained and emailed the case worker and all she would say is I will email the nurses station. Nothing never got done and we complained every day and no one listened. They give you this exceptional speech when you arrive, believe it is just a speech they memorize. For the whole month did not see one doctor. And you could be sitting with your loved ones for hours and no one will come in to check on them. To top it off the whole month and longer no air conditioning. Horrible facility. PLEASE AVOID. They do not deserve 1 star. I just had to press a star to write the review because I think it is important that all are aware before considering this place for your loved ones.

I was visiting a family member in here for 2 weeks so far and there is no air conditioning in the rooms but the hall ways have swamp cooler the rooms are very hot it been like this for 2 weeks that I know of so not let your family come here On a positive note the nurses are very nice and kind but take a long time to come when you call for them Anyone in the Dorothy

이곳의 간호사들이 힘든것은 이해가 됩니다. 여러분의 선택이 있다면 다른곳을 선택하시면 좋겠습니다. 벌써 몇시간째 우리는 방치된 느낌입니다. 사랑하는 그는 아무것도 혼자 할수없는 상황에 있었습니다. 간호사 호출을 1시간 넘게 기다리고 있는데 이젠 화도 안납니다. 이곳의 시스템에 간호사들이 지쳐있겠지요. 이곳에 온것이 우리의 선택은 아니었지만 정말 후회하고 있습니다. 에어콘은 각방이 망가진 채로 선풍기를 켜야만 하다니 정말 끔찍했습니다 😢😢

My mom, May, has only said good things! Justine and Galen are very nice, helpful, and experienced. They are very patient when doing her physical therapy. And nurse Gurydemiya is extremely professional. 😊 Would definitely recommend to stay!

The facility is clean and quiet. They have friendly staff and keep you updated if your loved one’s condition. They take care of my mom respectfully and keep her clean at all time.

My grandfather stayed at this rehabilitation facility and monse was his cna she was very attentive caring and just gave us an optimistic view on his recovery our family loved her and couldn’t of asked for a better person to take care of our loved one

I loved it visit my friend they were very friendly and professional.

They were friendly and helped us to find our way

STAY AWAY FROM THIS PLACE They discharged me from the hospital Saturday night and put me in a facility called Sunset Ridge Post Acute. That was the worst place I’ve ever been to, it was filthy and very nasty, everyone there was moaning and crying in pain non stop, I got one dose of pain meds when I got there. They got me settled in the bed and left the room. The nurse button to call for help didn’t work, took me 90 minutes to get the attention of someone to come to the room. Other staff I spoke with said they was busy. I felt a thick bar underneath the mattress and told them and they first said I would get a new mattress in the morning. It felt like I was laying on a towel on concrete floor with a broomstick underneath me. Then after more complaining they get me another mattress that is wider but not thicker. I told them I need plywood underneath the mattress so I’m not laying over the metal bar. I got up out of bed and removed the mattress and found yellow reddish stains on the frame of the bed. Looks like urin or feces stains. They gave me a bell to ring to get staff’s attention but they closed the door so no one could hear me. When I reminded them I would be do for pain meds in one hr they said ok. Then later they said the pharmacy was closed but would open in 4 hrs at 2 am. Then the person next to had to go to dialyses and the staff asked him do you need to use the bathroom or a new diaper and he said yes I went the staff said Jesus Christ you are going to Miss the transport to the dialysis center, I couldn’t believe what I was hearing. Making the patient feel bad for going in the diaper. So after they took him I had some quiet time and I fell asleep. Then when someone came to take my vitals I told them please get some pain meds for me I’m 5 hrs late for my dose, but then the night nurse had left and I would have to Wait for the day shift. So I decided for my own safety was needed to get out of there. I checked out around 10 am AMA and I had to beg them to wheel me out on a wheelchair or I would have to scoot out on my rear end

I feel every division of Sunset Ridge facility deserves a different rating, but it is a conjoined team that can make a patient better. One of the key players is the Physical Therapy Team. I really grateful for Gaylen, the physical therapist, for using a perfect balance between being firm but empathetic motivation technique to help my 94-year-old dad get stronger. His dedication, professionalism and caring attitude were so appreciated. Also, thank you Ian and the DON for listening and actively trying to make Sunridge a better place!